If for any reason you are not entirely happy with your purchase and wish to return it to us, the item must not have been worn or damaged and must be returned in its original packaging.
You must notify us within 7 days of receipt at firstname.lastname@example.org for a returns authorization reference and then return the item within 14 days. Please retain the receipt for your records.
In order to qualify for a refund, the item must be carefully packed and returned in their original packaging; Once your order has been successfully received back by us, we will process your refund for you.
It is advised that returned items are sent using Royal Mail Special Delivery service, insuring items in transit. We cannot be held responsible for items lost in transit to us. You will be responsible for any postage costs incurred in returning and exchanging items. Please retain the receipt for your records.
Exempt for returns:
Please note that some items are exempt from this returns policy:
• Earrings for pierced ears for reasons of hygiene.
• When an item has been made to a non standard size or length specifically for you.
• Items personalised to the customers specifications.
• Any specially commissioned items and items that are specified non refundable in the item description.
No replacement materials.
We cannot be held responsible for incorrect ring/ bangle/ bracelet/ necklace sizes provided by you. Please note that re-sizing and alterations are usually possible but will incur an extra charge.
If you are unsure how this policy may affect your order please contact us at email@example.com
© Nobuko Okumura 2017