If for any reason you are not entirely happy with your purchase and wish to return it to us, the item must not have been worn or damaged and must be returned in its original packaging.
You must notify us within 7 days of receipt at firstname.lastname@example.org for a returns authorization reference and then return the item within 14 days. Please retain the receipt for your records.
In order to qualify for a refund, the item must be carefully packed and returned in their original packaging; Once your order has been successfully received back by us, we will process your refund for you.
It is advised that returned items are sent using Royal Mail Special Delivery service, insuring items in transit. We cannot be held responsible for items lost in transit to us. You will be responsible for any postage costs incurred in returning and exchanging items. Please retain the receipt for your records.
Exempt for returns:
Please note that some items are exempt from this returns policy:
• Earrings for pierced ears for reasons of hygiene.
• When an item has been made to a non standard size or length specifically for you.
• Items personalised to the customers specifications.
• Any specially commissioned items and items that are specified non refundable in the item description.
No replacement materials.
We cannot be held responsible for incorrect ring/ bangle/ bracelet/ necklace sizes provided by you. Please note that re-sizing and alterations are usually possible but will incur an extra charge.
If you are unsure how this policy may affect your order please contact us at email@example.com
CARE FOR YOUR JEWELLERY
We recommend to clean your silver jewellery with Silver polishing Cloth, gold jewellery with Gold polishing Cloth and Gold plated with clean dry cloth.
To avoid them to become tarnished, please keep them in a jewellery box.
Reguler cleaning will help then in good clean condition.
Avoid letting hairspray, perfumes, chlorine or household chemicals come in contact with your jewellery.
I recommend you put jewellery last.
I also recommend to remove jewellery during sports activities, bathing and before going to bed.
Pearl doesn't like purfumes, soap, cosmetics or hair spray. Wearing the pearl necklace will be the last touch. Before storing please wipe it with dry clean cloth.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you want the information to be used by us for marketing purposes. If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org by unsubscribing from the newsletter.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
© Nobuko Okumura 2018